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COVID-19

Aloha Kākou

Updated on June 30, 2020

Thank you so very much for reaching out to us at the VIVE Hotel Waikiki.

Due to the ongoing COVID-19 pandemic, the Governor of Hawai'i has ordered a mandatory 14-day quarantine for all arrivals to the Hawai'ian islands that is currently effective until August 1. As such, it is with a heavy heart but a hope for the express containment of this virus that the Vive Hotel Waikiki is temporarily suspending its operations and reopening on August 1, 2020.

As of June 24, the Governor has announced that starting Aug. 1, passengers with approved negative COVID-19 tests results taken within 72 hour (3 days) of their arrival to Hawaii may bypass the states 14 day self quarantine. Details about the new program are still pending at this time and currently the state is only supporting a pre-arrival testing program. More specific information can be found by clicking on this link HERE. We highly advise to please plan ahead and be aware of protocols implemented by the state for your travels. 

We believe that safety and health of our guests, staff, and our community has always been of the utmost priority to the VIVE Hotel Waikiki. In these extraordinary times the best way for us to serve our guests, staff and the greater Hawai'ian community around us is to do our part to stop the spread of COVID-19 which is disrupting so many lives all over the world.

If you need assistance, please email reservations@vivehotelwaikiki.com. The email is being monitored intermittently by a staff member from home so please expect a delay in response, about 48 hours. 

Travel Flexibly With Confidence

New Reservations:

All new reservations made from June 22 until November 30, 2020 with travel dates up to December 1, 2020 can be modified and cancelled up to 3 days prior to your check-in date (by 3pm HST). Exclusions include Advance Purchase reservations, these will remain nonrefundable. 

*Certain exceptions will be made for those that result in having positive COVID-19 test results within the 3 day period prior to arrival with valid documentation.

Existing Reservations:

All existing reservations will follow the modification/cancellation policy as stated on their confirmation when the reservation was made. 

As a true boutique hotel, we've always prided ourselves on the level of personalized care that we can provide our guests. This has affected every single one of us. To those who are ill, our prayers for a quick recovery are with you. To the healthy, we hope that you will join us in doing each of our parts to contain COVID-19. Please take care, stay healthy and we look forward to the day when we welcome you to our beautiful islands filled with aloha.

We can't wait to welcome you to our island filled with magnificent mountains, sparkling blue waters, and very much real aloha once this is all over.

The VIVE Team