A : We highly encourage you to book directly with our hotel (on our website, by phone call, or via email with our reservations department) for the best rates and flexibility. We process a one-night deposit upon making a reservation on any major credit card. Please note that some promotions require a full deposit. E.g. Advance Purchase.
A : Reservations booked directly with us on our website, by phone call, or via email with our reservation department have a 5-day cancellation policy. The reservation must be cancelled 5 days prior to the arrival date by 3pm Hawaii Standard Time. Should the reservation be cancelled within the 5 days, the one night deposit will be forfeited. If cancelled outside of the 5 days, the deposit will be refunded in full. Please note that some promotions are not cancellable. E.g. Advance Purchase.
A : The best rates can be found on our website or by calling us directly at 808-687-2000. Please visit our specials pages here. See a lower rate anywhere else? We will price match! Feel free to call us and we'd be happy to help. Booking direct with us always offers the greatest discounts and flexibility for our guests and best of all we waive the daily amenity fee completely.
A : Yes. Upon check in, a major credit card and government issued identification (passport, driver's license State/country ID) is required. Please note that we process an authorization for the remaining balance and a security deposit in order to guarantee your stay.
A : We accept all major credit cards, including VISA, MC, AMEX, JCB, and Discover. We also do accept cash, however a credit card is required for the security deposit. We do not take checks or money orders and we do not offer currency exchange.