Frequently Asked Questions

2426 Kuhio Ave, Honolulu, HI 96815

Absolutely! We are just a few minutes walking distance to the world-famous Waikiki Beach and Duke's statue, a major Waikiki landmark. It takes 3 minutes to walk (we've timed it!), 0.1 miles to be exact.

We are about a 20-minute drive (10 miles) from the Honolulu International airport.

Vive Hotel has partnered with Island Express Shuttle services to provide transportation to and from the Airport. They also provide transportation to the Waikele Outlets. Arriving/Departing Shuttle Transfers starting at: $15.71 and Roundtrip Shuttle Transfers starting at: $30.37.

Uber also operates at HNL and drivers will be happy to pick you up from there. By taxi and Uber, it is approximately $40 each way.

Please call or email our concierge at 808-462-5909 or concierge@vivehotelwaikiki.com for more info.

Yes, there is a bus stop located right in front of the hotel that can take you to places of interest and we are well within walking distance to world-class restaurants and shopping in Waikiki. We are also located within short walking distance to shuttle stops for the Waikiki Trolley, which takes you to some of the most famous sightseeing and scenic spots in Oahu.

Check-in is at 3:00 pm and check-out is at 11:00 am.

The only way to guarantee an early check-in is to book the room from the night before your arrival.

We do offer early check-in on the day of arrival and it is based on availability at a price of $40 plus tax.

Pease advise us of your arrival time and we will do our best to accommodate your early arrival, pending availability.

We can always store bags free of charge if your room is not ready. 

We offer late checkouts for $90 + tax based on availability. 

We do not have a pool or gym. However, the sparkling blue waters of Waikiki Beach is located about a block from the hotel, just a quick 3 minutes walk. Kapiolani Park is also situated within walking distance (10-minute walk) and has an outdoor fitness area, tennis courts, and is a wonderful place to fit in exercise.

We have partnered with FIT WAIKIKI located in the ‘Alohilani Hotel which is about a 5-minute walk. We offer one day passes at $20.94 including tax which allows our guests use of the gym, movement studio, classes, rooftop tennis courts, batting cages & TRX gym for the entire day.

No, our hotel is a completely non-smoking property and smoking is prohibited on property. If there is evidence of smoking, there will be a cleaning fee assessed. The state of Hawaii implemented a statewide law prohibiting smoking in 2006. Smoking is allowed outside at least 20 feet from public entrances.

We do not allow pets with the exception of service animals.

Yes, we offer high-speed Wi-Fi throughout the entire building, including rooms and all common areas.

Absolutely! We invite you to join our loyalty program, Vive Rewards. All you need to join is your name and email address to receive exclusive deals and benefits, including ½ off parking and upgrades (when available). Please visit here to join.

To provide the very best service we can to our guests, there is an amenity fee of $26/day ($30.67/day with all taxes). We feature a delicious breakfast full of local fruits, eggs, sausage, and pastries and have a library of books and board games for your enjoyment in the living room. The amenity fee also includes beach towels, chairs, boogie boards, and beach umbrellas. More info about this fee can be found here.

Please note that if you book direct with us (on our website, by phone, or via email with our reservations department), we will happily waive this fee for your reservation!

Yes, we offer beach toys for our keiki (Hawai'ian for kids), board games in the living room, coloring sheets and crayons, and a welcome balloon upon arrival.

We highly encourage you to book directly with our hotel (on our website, by phone, or via email with our reservations department) for the best rates and flexibility. We process a one-night deposit upon making a reservation on any major credit card. Please note that some promotions require a full deposit. E.g. Advance Purchase.

Reservations booked directly with us on our website, by phone, or via email with our reservation department have a 5-day cancellation policy. The reservation must be canceled 5 days prior to the arrival date by 3 pm Hawaii Standard Time. Should the reservation be canceled within the 5 days, the one night deposit will be forfeited. If canceled outside of the 5 days, the deposit will be refunded in full. Please note that some promotions are not cancelable. E.g. Advance Purchase.

The best rates can be found on our website or by calling us directly at 808-687-2000. Please visit our specials pages here. See a lower rate anywhere else? We will price match! Feel free to call us and we'd be happy to help. Booking direct with us always offers the greatest discounts and flexibility for our guests and best of all we waive the daily amenity fee completely.

Yes. Upon check-in, a major credit card and government-issued identification (passport, driver's license State/country ID) is required. Please note that we process an authorization for the remaining balance and a security deposit in order to guarantee your stay.

We accept all major credit cards, including VISA, MC, AMEX, JCB, and Discover. We also do accept cash, however, a credit card is required for the security deposit. We do not take checks or money orders and we do not offer currency exchange.

The breakfast offers an assortment of muffins, various sweet and savory pastries, local fruits (including pineapple, honeydew, cantaloupe, strawberries, papaya, oranges, watermelon), eggs, sausages, bacon, omelettes, cold cuts, blueberry streusel bread, wheat bread, Kona coffee, pineapple juice, filtered water, and an assortment of teas. The fruits are seasonal and local. We also have toasters, butter, strawberry jam, and peanut butter so you can enjoy our pastries piping hot.

*Items and operations will vary based on the COVID pandemic.

The deluxe continental breakfast is served daily from 7:00 am to 9:30 am.* *Subject to change.

Yes, the fruits, hard-boiled eggs, bacon and omelettes are gluten-free. We do not offer gluten-free bread at this time.

We offer beach chairs, mats, towels, boogie boards, and beach umbrellas so that you can enjoy the Hawaii sunshine without packing these bulky items in your suitcase. For keiki (kids), we also have beach toys.

Please email us at info@vivehotelwaikiki.com and we can provide a list of items and prices. 

Absolutely! We'd be happy to store your luggage in our locked, air-conditioned storage room free of charge. We do not hold guest luggage overnight.

We can certainly hold items that arrive for you within 7 days of your arrival free of charge. Please be sure to notate your name on the package and ensure the name is also on the reservation. We will not accept packages if we cannot find the recipient's name in our system. If the reservation is more than 7 days from the receipt of the item, we will send the item back to the original shipper. 

Valet parking is available and does not require reservations. It is a daily fee of $35 (tax inclusive) with in and out priviledges. We offer packages that offer discounts on parking. Please visit our specials page for exclusive deals.

We are happy to offer unlimited in and out privileges for our guests.

No, we only offer valet parking for your convenience.

Our garage has a height limitation of 6 feet. Larger SUVs such as Escalades, Suburbans, Expedition will not fit in the garage. Jeeps and vans will fit. Should your vehicle not fit in our garage, we kindly advise looking into other parking options along Kuhio Avenue. Feel free to contact us for suggestions.

We do not have connecting rooms at this time.

The hotel does not offer roll-away beds. 

All our Junior Suites have sofa pull out beds the size of a queen.

Yes, we have pack n' plays and offer them free of charge. Please call or email us so we can be sure to make a note of your need on your reservation.

Absolutely, we guarantee the bedding type reserved on your reservation.

Yes, we most certainly do! Please ask about our "We Forgot" program, which includes items provided free of charge, such as toothpaste, toothbrush, sewing kit, shaving kit, shower cap, mouth wash, Q-tips, earplugs, in-room slippers and more!