A : The hotel does not operate a shuttle but we'd be happy to help arrange a ride for you with one of our partner companies. Please call or email our Concierge at 808-462-5909 or firstname.lastname@example.org.
A : We do not offer early check-in. Please advise us of your arrival time and we will do our best to accommodate your early arrival, pending availability. Please note that although we will do our utmost to accommodate you, the only way to guarantee an early check-in is to book the room from the night before your arrival.
A : We do not have a pool or gym, however the sparkling blue waters of Waikiki Beach is located about a block from the hotel, just a quick 3 minutes walk. Kapiolani Park is also situated within walking distance (10 minute walk) and has an outdoor fitness area, tennis courts, and is a wonderful place to fit in exercise.
A : No, our hotel is a completely nonsmoking property and smoking is prohibited on property. If there is evidence of smoking, there will be a cleaning fee assessed. The state of Hawaii implemented a statewide law prohibiting smoking in 2006. Smoking is allowed outside at least 20 feet from public entrances.
A : Absolutely! We invite you to join our loyal program, My Personal Vive. All you need to join is your name and email address to receive exclusive deals and benefits, including ½ off parking and upgrades (when available). Please visit here to join.
A : To provide the very best service we can to our guests, there is an amenity fee of $12. We feature a delicious breakfast full of local fruits, eggs, and pastries and have a library of books and board games for your enjoyment in the living room. The amenity fee also includes beach towels, chairs, boogie boards, and beach umbrellas. More info about this fee can be found here.
Please note that if you book direct with us (on our website, by phone call, or via email with our reservations department), we will happily waive this fee for your reservation!
A : We highly encourage you to book directly with our hotel (on our website, by phone call, or via email with our reservations department) for the best rates and flexibility. We process a one-night deposit upon making a reservation on any major credit card. Please note that some promotions require a full deposit. E.g. Advance Purchase.
A : Reservations booked directly with us on our website, by phone call, or via email with our reservation department have a 5-day cancellation policy. The reservation must be cancelled 5 days prior to the arrival date by 3pm Hawaii Standard Time. Should the reservation be cancelled within the 5 days, the one night deposit will be forfeited. If cancelled outside of the 5 days, the deposit will be refunded in full. Please note that some promotions are not cancellable. E.g. Advance Purchase.
A : The best rates can be found on our website or by calling us directly at 808-687-2000. Please visit our specials pages here. See a lower rate anywhere else? We will price match! Feel free to call us and we'd be happy to help. Booking direct with us always offers the greatest discounts and flexibility for our guests.
A : Yes. Upon check in, a major credit card and government issued identification (passport, driver's license State/country ID) is required.
Please note that we process an authorization for the remaining balance and a security deposit in order to guarantee your stay.
A : We accept all major credit cards, including VISA, MC, AMEX, JCB, and Discover. We also do accept cash, however a credit card is required for the security deposit. We do not take checks or money orders and we do not offer currency exchange.
A : The breakfast offers an assortment of muffins, various sweet and savory pastries, local fruits (including pineapple, honeydew, cantaloupe, strawberries, papaya, oranges, watermelon), hard-boiled eggs, blueberry strudel bread, wheat bread, Kona coffee, pineapple juice, filtered water, and an assortment of teas. The fruits are seasonal and local.
We also have toasters, butter, strawberry jam and peanut butter so you can enjoy our pastries piping hot.
A : We can certainly hold packages that arrive for you free of charge. Please be sure to notate your name on the package and ensure the name is also on the reservation. We will not take packages if we cannot find the recipient's name in our system.
A : Valet parking is available and does not require reservations. It is a daily fee of $25 (tax inclusive). We offer packages that offer discounts on parking. Please visit our Specials pages here for exclusive deals.
A : Our garage has a height limitation of 6 feet. Larger SUV's such as Escalades, Suburban's, Expedition will not fit in the garage. Jeeps and vans will fit. Should your vehicle not fit in our garage, we kindly advise looking into other parking options along Kuhio Avenue. Feel free to contact us for suggestions.
A : Yes, we most certainly do! Please ask about our "We Forgot" program, which includes items provided free of charge, such as toothpaste, toothbrush, sewing kit, shaving kit, shower cap, mouth wash, Q-tips, ear plugs, in room slippers and more!